Therainbowco is based in Brisbane, Australia however we offer FREE STANDARD SHIPPING WORLDWIDE! Express shipping options are also available.
We have fulfilment centres in Australia, Asia & USA. Please note that orders can be fulfilled from either fulfilment centres depending on stock levels and fulfilment centre status.
Orders will take 1-3 business days to ship. You will receive an email with the tracking information as soon as we’ve shipped your Rainbow Pieces. Please allow 48 hours to process international orders. During this time, please recheck your order and shipping address to ensure your Rainbow Pieces are delivered safely.
*Please allow a few extra days for fulfilment during busy periods such as Black Friday, Christmas, Holiday Seasons, Boxing Day, Chinese New Year etc
*Customs fees may apply upon receiving your product. Contact your local post/customs office for more information.
RETURNS AND REFUNDS
We want you to be completely happy with your Rainbow Cutlery! If you are not 100% satisfied, you can return your order to us for a full refund within 30 days of your purchase date. Product must be unused and in the original condition in which you received them.
If you purchased from an authorised Therainbowco retailer, please contact them directly for their return policy.
We offer free returns within 30 days of purchase however shipping is to be covered by the customer. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
To receive a refund:
- Product must be purchased directly from www.therainbowco.com.au
- Request to return is within 30 days of purchase date
- The product is in perfect, unused condition with original packaging and tags, and be in the same condition as when it was received
- Contact us at email@example.com with ‘Returns Request’ in the subject line and include your order number and reason for return
- A team member will then provide you with the delivery address and shipping label
- Once your Rainbow Pieces arrive, a team member will inspect to ensure in unused condition
- Once the refund is approved, it will take approximately 4 weeks after we receive your product (shipping charges are not refundable, we do not accept COD deliveries)
If the return is for a quality issue, please reach out to us at firstname.lastname@example.org with your order number and details.
Used Rainbow Pieces cannot be returned unless defective.
Please select your items carefully – once an order is completed through the website, changes are not able to be processed and the returns process would need to be followed.